Everything Servora does today
Each part of Servora, in detail. All of it is built and tested; work still in progress is listed at the end.
Point of sale
Bill fast at the counter and the table
The POS is where your team spends the shift, so it is built for speed: tap or search an item, choose its variant and add-ons, and send it to the kitchen in one step.
- Dine-in, takeaway, pickup and delivery orders, each with its own prices
- Find items by category, by name or short code, or with a barcode scanner
- Variants and add-on groups, with required choices that open by themselves
- A favourites bar with each terminal's best sellers
- Hold an order and resume it later; every open order in one list
- Keyboard shortcuts to save, bill and take payment
- Several terminals share one live order list; if two people change the same order, both versions are shown so nothing is overwritten
- Quick bill mode for counters: pick the items and print the bill, with the cash recorded for you
Tables and floor
Every table at a glance
Draw your floor once in the back office. During service the floor plan shows each table's state, guests and bill value, and every terminal sees the same picture.
- Areas, tables and seats laid out to match your floor
- Seven table states, from available to cleaning, shown in colour and in words
- Seat guests, move, merge or split tables, and the order goes with them
- Mark a table reserved for a guest who called ahead
- Changes reach every terminal in about a second
Kitchen display
Tickets the kitchen has to accept
Paper tickets get lost and nobody knows whether the kitchen saw an order. Servora sends every item to the right station's screen and tracks whether a cook has accepted it.
- Items go to the right station by item or category: kitchen, bar, tandoor or any station you set up
- New tickets chime until a cook accepts them
- Accept, start and mark ready; the POS sees each step
- Tickets nobody accepts get louder, alert the counter, then move to the station's backup
- If a station's screen goes offline, its tickets go to the backup station
- Reject an item with a reason; an out-of-stock item switches off everywhere it's sold
- Ticket timers, and recall for tickets marked ready by mistake
- A sound check at the start of every shift
Billing and GST
GST worked out on every bill
Bills are calculated in exact paise with the tax rules set for each item, so the counter never does tax maths and the GST summary adds up at month end.
- CGST and SGST for local sales, IGST when a business customer's GSTIN is from another state
- Prices with tax included or added, set for the outlet and changed for single items
- Service, packaging and other charges added by order type or area; staff remove the service charge when a guest asks
- Discounts applied before tax, within each role's limit
- Split a bill equally, by item, by seat or by amount; each part is its own invoice
- Invoice numbers run in sequence for each outlet and are never reused; cancelled bills keep their number
- Credit notes for refunds after a bill is settled
- Your GSTIN, FSSAI number and footer on the bill, printed on 58 mm or 80 mm thermal printers
Payments and day close
Every rupee accounted for at day end
Record how each bill was paid, keep the cash drawer honest and close the day with the numbers already done.
- Cash with change shown, card with the card machine's reference, and tenders you define
- One bill paid across several modes
- Open the day with a float and record cash in and out
- Close the day with a cash count and see any variance
- Opening the drawer without a sale needs approval and is logged
Menu and pricing
One menu, priced for every channel
Build the menu once in the back office. Changes are saved as a draft and reach the POS when you publish, so nothing changes in the middle of a rush by accident.
- Categories, items, variants, add-on groups and combos
- Veg and non-veg marks, short codes and barcodes
- A tax group and a kitchen station for every item
- A price matrix: separate prices for dine-in, takeaway and delivery, for each outlet
- Switch items on or off for each order type in one tap
- Offers such as buy one, get one
- Items switch off by themselves when their ingredients run out
Stock and recipes
Stock that follows your sales
Link each item to its recipe and Servora deducts the ingredients every time a bill settles. Counts and wastage then show where actual use differs from what the recipes expect.
- Recipes for items, variants and add-ons, with sub-recipes for gravies, doughs and sauces
- Ingredients deducted automatically when a bill settles
- Stock counts that post the variance, and wastage with a reason
- A low-stock alert when a material crosses its reorder level
- Food cost and food cost % for each item, at weighted-average cost
- Stock on hand, consumption and wastage reports
Purchasing
Buy at the right price, pay for what arrived
From the reorder suggestion to the vendor payment, purchasing stays in the same system as your stock, so every delivery updates stock and every bill is checked against what you ordered and received.
- Vendors with GSTIN, contacts and payment terms, and their price lists
- Compare vendors' prices for each material
- Low-stock suggestions drafted as one purchase order per vendor
- Purchase orders above a set amount need a second person's approval
- Receive deliveries in parts, with a quality check and short or excess quantities
- Vendor bills matched against the order and the goods received
- Returns, debit notes, a vendor ledger, payments and ageing
Customers
Know who's coming back
Attach a guest to the bill in a few taps and build a customer list you can trust, with their consent recorded.
- Find or add a customer by phone number while billing
- A customer's GSTIN on the bill for business invoices
- Visits and spend for each customer
- Marketing consent recorded for each customer
- Phone numbers stored encrypted
Team and control
The right access for every role
Set what each role may do at each outlet. Anything above someone's limit needs a manager, and every sensitive action is recorded with who did it and who approved it.
- Roles and permissions for each outlet, with limits such as the largest discount a role can give
- Staff sign in with a PIN on registered terminals; owners use a password and an authenticator app
- Above-limit discounts, voids after KOT, refunds, reprints and bill cancellations need a manager's PIN
- An audit log of every sensitive action with who did it and who approved it; entries can't be edited
- Terminals and kitchen screens are registered with a one-time code
Reports and dashboard
Today's numbers while service is on
See how the day is going while it's still going, and close it with the reports your accountant asks for.
- A live dashboard: net sales, orders, average order, covers, discounts and voids
- Sales by hour, payment mix and top items
- Day-end summary, item sales, payment modes, GST summary, and voids and discounts reports
- Every report exports to CSV
- More than one outlet? Switch between them and compare them on the owner dashboard
- The back office works on a phone browser too
On the roadmap
Planned and not yet available. Ask where each one stands when you book a demo.
- Offline billing. Billing, kitchen tickets and payments that carry on when the internet drops, and sync when it's back.
- Delivery platforms. Orders from delivery apps straight into the POS and kitchen, with menu and availability sync.
- QR and online ordering. Guests order from a table QR code or your own ordering site.
- UPI with a payment partner. Amount-bound UPI QR codes confirmed automatically.
- Approvals on your phone. Approve a discount or void from anywhere, not only at the terminal.
- Loyalty and campaigns. Points, wallet, segments and messages to your regulars.
- Accounting exports. Tally export and GSTR-1-ready tax reports.
- Captain app. Order taking and payment at the table on a phone.
Questions owners ask
What is Servora?
Servora is one system for running a restaurant: a POS for the counter and the tables, a kitchen display for each station, and a back office for the menu, stock, purchasing, staff and reports. Because they share one live system, an order taken at the counter reaches the kitchen screen and the reports without anyone entering it twice.
Which restaurants is it for?
Quick-service counters and takeaways, dine-in restaurants, cafés and bakeries, and groups with more than one outlet. It is built for India, with GST invoices, your GSTIN and FSSAI number on bills, and prices in rupees.
What do I need to run it?
Servora runs in a web browser. At the counter you need a computer or an Android tablet, in the kitchen a tablet or screen with a browser for each station, and a 58 mm or 80 mm thermal printer for bills. A steady internet connection matters, and a 4G backup connection is a good idea.
Does it work without the internet?
Not fully, yet. Servora is an online system today. If the connection drops for a moment, the POS keeps the order you are working on and sends it when the connection returns, but kitchen tickets wait until then. Offline billing is in development.
Does it handle GST?
Yes. Bills split the tax into CGST and SGST, or IGST for business customers from another state, for prices that include tax or have it added. Invoice numbers run in sequence for each outlet and are never reused, and the GST summary report totals your tax by rate and HSN code.
Can I run more than one outlet?
Yes. Every outlet sits in the same back office with an outlet switcher, its own prices and staff roles, and an owner dashboard that compares them.
Which payments can I take?
Cash with change, card payments on your own card machine with its reference recorded, and any custom tenders you set up, including several on one bill. Automatic UPI confirmation needs a payment partner and is on our roadmap.
Does it take orders from delivery apps?
Not yet. Orders from delivery platforms are on our roadmap. Today you can set separate delivery prices and enter phone orders as delivery orders.
How do we get started?
Book a demo. If Servora suits you, we set it up with you: business and GST details, your menu (we help you enter it), the floor plan, kitchen stations, devices and staff. Then we run a test order with you before your first service.
How much does it cost?
We haven't published pricing yet. Ask during your demo and we'll go through it for your outlets.
How is our data kept safe?
Each restaurant's data is kept apart at the database level. Owners sign in with an authenticator app, staff use PINs on registered terminals, customer phone numbers are stored encrypted, and sensitive actions go into an audit log that can't be edited.
See it working with a menu like yours
See Servora set up for the way you serve, from the first order to the day-end report.